Refund Policy
Last updated: November 5, 2026
The short version
- Ask within 30 days of your first payment for a plan and you get a full refund for that plan.
- Renewals after the first month aren't refundable, but you can cancel any time.
- Each plan is refunded separately. Refunding one doesn't cancel the others.
- AI costs paid to OpenRouter aren't part of our refund, because OpenRouter bills you directly.
This summary is for convenience. The full text below is what applies.
1. Our 30-day guarantee
If a ProductPin plan isn't right for you, ask for a refund within 30 days of your first payment for that plan and you'll get a full refund of that first payment. You don't need to give a reason, though we'd love to know how we could do better.
2. How to ask for a refund
- Email [email protected] from the email you used to buy, and tell us which plan you'd like refunded. Or request it through WarriorPlus.
- Refunds are processed through WarriorPlus to your original payment method. They're full refunds only; we can't do partial refunds.
- We process requests as quickly as we can, usually within a few business days. Your bank or card provider may take extra time to show the refund.
3. How it works with more than one plan
ProductPin's core plan and each upgrade is a separate subscription with its own 30-day window, counted from the first payment for that plan. Refunding one plan doesn't cancel or refund the others. If you want everything refunded, tell us which plans to include.
4. Renewals
Monthly renewals after your first payment aren't refundable. You can cancel any time to stop future renewals, and you'll keep access until the end of the month you've paid for.
5. Search top-ups
Unused top-up packs can be refunded within 30 days of purchase. Top-ups that have been used, even partly, can't be refunded.
6. What happens after a refund
When a plan is refunded, access to its features ends straight away and any searches left from that plan are removed. If it was your only active plan, you won't be able to sign in. Files you've already exported stay yours.
7. AI costs
AI text, images and videos are billed by OpenRouter directly to your OpenRouter account. Those charges aren't paid to us, so they aren't included in our refund. Questions about them should go to OpenRouter.
8. Please talk to us first
If something isn't working, email us before opening a dispute with your bank or PayPal. We can often fix the problem, or process your refund faster than a dispute would. A payment dispute pauses the plan involved while it's being reviewed.